Verizon Website is the worst ..............

I have Verizon home phone and DSL service. Along with the service comes an interactive website that I am supposed to use to "manage" my accounts and services. What a joke!

The Verizon website has to be one of the worst websites ever designed. I don't know what organization or who the people are that created and maintain that website but they ought to find another line of work. Preferably not in the website creating business.

Here is an example of how fucked up this website is. After logging into the site and finally finding a link that says, "Make One Time Payment", I got this message....

Our records indicate that your account is currently billed to your Verizon local telephone bill. Please review your Verizon telephone bill and remit payment to Verizon directly at http://verizon.com/billview. To speak directly with a Verizon customer service representative, please refer to the How To Reach Us information on the reverse side of your Verizon telephone bill.

I then clicked on the link shown above and what did I get? Another login page. It seems the website forgot my login information somewhere between that error message page above and the link page in that message. I have now attempted to login to this page 3 times but to no avail. I know my login name and password but it won't allow me to enter the page to pay my bill. This website is incredible.

You would think that at the very least, Verizon would attempt to make it easy to pay your damn bill. You can't even pay your bill from the Verizon login page. What a way to do business.

The worst thing about this is that I have complained to Verizon about their site and have even received a sympathetic ear from their tech support employees concerning it. But they still will not fix it. Some high ranking moron sitting in some office is either ignorant to the problems with their website or just doesn't give a shit. Either one is a damn shame.

I have now signed up to have my phone bill automatically debited from my checking account each month but you can bet your sweet ass that I'll be checking on them constantly. Any company that can operate such a buggy and poorly created website and think it's OK is probably making mistakes elsewhere in their organization. Such as hiring bad website technicians.

*UPDATE*
On Wed. October 31, 2007 (Halloween) I got home from work and checked my email. Now first let me tell you that I have been enrolled in Verizon's Direct Debit plan for a couple of years now. But I received an email today that said that my Verizon account was seriously past due and about to be cut off. It actually was in my Spam folder so I thought it was just another fishing scam. I clicked on the link and what do you think happened? Hell yes. Verizon wouldn't take my User Name and/or Password. This Verizon website is unbelievable. After going through the bullshit of submitting a new password about 3 times before it finally took, I then checked out my bill.

Every month I get an email stating that my Verizon Bill was ready to view online. I then would view the bill if I wanted to (it should be exactly the same amount each month). Then on the specified date, the amount of the bill would automatically be debited from my checking account.

Not this time. For some unexplained reason, Verizon just decided that I was NOT enrolled anymore and that my bill was way past due.

What is wrong with these assholes? Can anyone tell me?

Here is an update and not a good one. I came home from work today and checked my email. A notice from Verizon came in stating that my Verizon Bill was ready to be viewed on-line. So I clicked on the link. Much to my amazement it actually worked this time but that was the only thing that did work.

It showed that I had a past due amount due as well as the current months bill. I clicked on the Pay Bill button and it shows the amount to pay as the current amount due only. So I changed the amount to the full amount due which was a past due amount plus the current month. It then warned me against changing the default amount in the box which was the current months bill only. What a bunch of clowns. They are actually discouraging me from paying the full amount due. I am sure that most people just say screw it and pay the amount shown but I wanted to pay the amount in full and it warned me against doing so. What a way to do business. Of course it took 3 tries to actually get the website to accept my payment.

Then I wanted to check out my current listing of services that I am paying for and clicked on the "My Services" link. Here is the error message I got;

We are temporarily unable to retrieve current phone information for this BTN. Please try again later.

Is that typical or what?

*ANOTHER UPDATE*

Today is Dec. 26, 2007. I just received an email from Verizon stating that my on-line bill was ready to view and pay. I clicked on the link and it took me to my bill. Now that is a minor miracle in itself because normally Verizon's website does not work this easy. Of course the website may be working OK but Verizon accounting department has a few bugs in it. Read on....

My bill showed that I have a credit of $94.46. Evidentially my girlfriend and I both paid the phone bill last month. Thats what good communication will do for you. Then I looked down a little farther on the bill and found a current LATE CHARGE of $3.03.

Now think about this for a minute folks. If I have a credit being carried over from last month AND I receive a "Paperless" bill on-line that I was just notified of today, how in the fuck can I owe a late charge.

These Verizon ripoff mother fuckers are really starting to get on my nerves. Of course I shot off an email to the Customer Service department but I will bet a months salary that I will have to make several phone calls as well as get angry to finally get this little $3.00 charge taken off of my bill.

Oh, the horror.........

UPDATE*: After many try's today to get on the Verizon website, I logged in with my name and password. Fine. No problem. I was trying to get the FTP settings for my web space but they wouldn't give them to me. They want the "primary account holder" to ask for them. So I attempt to log off with my name and log-on with my fiance's name who happens to be the primary account holder. Not a chance. It just keeps logging me back in. Most websites have a small link that says: if you are not ________ please click here. But not Verizon. I deleted all of my cookies and it still automatically logs me in. I can't log in my fiance. What a shitty website this is.

UPDATE* I now have FIOS which is fiber optics for my Internet. It is still through Verizon. I started getting advertisements along with my emailed bills. They were advertising a new free service call "Call Assistant". It said that I could view my voice mail callers on my PC as well as get pop ups when someone calls. I thought this might be cool especially for free. I clicked on the info graphic that says to "click here to get more info" and it takes me to a blank page with the same graphic advertisement on the page. This is what Verizon calls more info? But it doesn't surprise me.

I finally got it ordered over the phone and was told that I would get an email telling me how to activate the service. I got the email. Whoopee! It gives me an activation link so I click on it. It goes to a page where it asks me to login to my Verizon account. What do you suppose happened then? Right. It would not take my login name or password. AGAIN!

UPDATE*
So Verizon came out with their newest gimmick. It's called "Call Assistant". What it is is a way to monitor your home voice mail and incoming phone calls on your computer. Pretty cool huh? SUCKER! Did you really think that it was going to work? it's by Verizon, right?









Notice the error message inside the gray box. It says " Error: Click for details" So when you click on the call to get more info, this is the error message you get.

Thanks for staying consistant there, Verizon.